Respect for customers, understanding customers, continue to provide products and services that exceed customer expectations, be customers and partners forever. This is what we have always uphold and promote service concept.
First, each step of the way, the first thought is the customer in the enterprise transformed from seller market to buyer market, consumer attitudes have changed. In the face of numerous goods (or service), consumers are more willing to accept good quality goods (or service). The quality here not only refers to the intrinsic quality of products, but also include a series of factors of product packaging quality, quality of service. Therefore we must comprehensively, the maximum to meet the consumer demand.
◇ should stand in the customer (or consumers) position, instead of standing in the position of the company to research, design and improvement of service.
The perfect service system, strengthen pre-sale, sale, after sale service, customers in the use of goods on a variety of issues in time to help solve, make customer feel great convenience.太阳城集团网址
◇ attaches great importance to the views of customers, allow customers to participate in decision making, the handling of customer comments as to customer satisfaction is important one annulus.
◇ make every attempt to retain existing customers.
◇ establish all customer centered mechanism. Which set up, each service process changes and so on, all to customer demand as the center, establish a rapid response mechanism to the views of customers.
Two, the customer is always right
First, the customer is the commodity buyers, not a troublemaker;
Second, most customers understand their needs, interests, and this is precisely to collect information of enterprises;
Third, due to the customer "natural consistency", the same customer quarrel is with all customers quarrel.
Three, customer satisfaction three elements:
Commodity: customer satisfaction for product quality satisfaction.
Service satisfaction: a positive attitude to the customers purchase pre-sale, sale, after sale service. No matter how perfect price goods, how reasonable, when it appeared in the market, must rely on the service. "After sale service manufacturing permanent customers".
Corporate image satisfaction: refers to the social public to the enterprise comprehensive strength and the overall impression of the positive evaluation.
Four, the concept of "5S 5S" refers to "smile (SMILE), fast (SPEED), honesty (SINCERITY), smart (SMART), research (STUDY)" five words English acronym. "5S" is the concept of service innovation culture is the most representative, not only has the characteristics of the times full of humanity, also has great maneuverability.